FAQ

Frequently Asked Questions

Find answers about our products

Product Information

Do the shoes fit true to size?

Our shoes run small. We recommend choosing one size larger than your usual size for a comfortable fit.

Does this help with foot pain?

Yes! Our shoes are designed to mitigate pain caused by strain or long periods of walking:

  • Cushioning
  • Arch support
  • A healthy rolling motion

    Ideal, for example, for fatigue, heel pain, or plantar fasciitis.

How do I find the right size?

  • Our shoes fit true to size.
  • Ideally, measure your feet in the afternoon when they are slightly swollen.
  • There should be about 1 cm of space between your toes and the front of the shoe.
  • Your heel and midfoot should be well supported, but not constricted.

✅ We also provide a size chart to help you with your selection. You can find it directly on the product page.

Are the shoes breathable?

Yes – the breathable upper material ensures a pleasant foot climate, prevents overheating, and reduces unpleasant odors.

Is the sole non-slip?

Yes. The special rubber compound provides excellent grip on wet and dry surfaces – ideal for everyday life, work, or the city.

Is a footbed / insole included?

Our shoes have a removable footbed – perfect if you want to use your own orthopedic insoles. This provides flexibility and personalized comfort.

Are the shoes vegan?

Yes, Snurky are made exclusively from synthetic materials and contain no animal ingredients. They are therefore 100% vegan.

What material are the shoes made of?

Our shoes consist of a breathable mesh upper, microfiber leather inserts, and a shock-absorbing EVA sole with rubber details.

  • What is mesh?

    Mesh is a lightweight, breathable net fabric (polyester/nylon) that keeps the foot cool and comfortable.

  • What is microfiber leather?

    This is synthetic microfiber leather that resembles suede: soft, velvety, durable, and easy to clean.
  • What is EVA?

    EVA is a lightweight, shock-absorbing foam material that absorbs impacts and is used for the insole and outsole.

Are these materials reliable?

Yes, these are modern materials that are also used by major sports brands to combine comfort, durability, and design.

Where are the shoes made?

They are manufactured in China.

Here you will find answers to the most frequently asked questions

Shipping & Returns

Is shipping free?

Shipping within Germany and Austria is free on orders over €40.

Can I cancel or change my order?

If you would like to cancel or change your order, please contact us as soon as possible by phone or email so that we can process your request.

How long does delivery take?

Delivery usually takes between 7 and 10 days, depending on your location and shipping options.

How can I track my order?

We will send your tracking number to your email as soon as your package has been shipped. Please track your order via our tracking page.

Can I return an item?

Yes, you can return items within 14 days of purchase, provided they are unused and in perfect condition. You can find more information in our return policy.

Do I have to pay for the return shipment myself?

Yes, return shipping costs are to be borne by the customer.

Do you have any further questions?

Our team is ready to answer all your questions.

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