Right of withdrawal
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To exercise your right of withdrawal or to register a return, you can contact us at info@snurky.de Contact us or log in with the email address you used to place your order on our returns portal:
After receiving your cancellation or return request, we will send you further information about returning the goods.
The customer bears the direct costs of the return shipment.
You can contact us at any time with a return inquiry. info@snurky.de .
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days. days We will refund your payment starting from the day we receive your notification of cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods without undue delay and in any event no later than 14 days from the date of receipt. days from the day you inform us of your cancellation of this contract, to us to return or hand over the goods. The deadline is met if you return or hand over the goods before the deadline expires. 14 days send.
Return shipping costs
In principle, you bear the direct costs of returning the goods.
Grounds for exclusion or termination
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the problem and make it right.
Exceptions/non-refundable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
exchange
If you would like to exchange an item, please contact us first at info@snurky.de.
Our customer service team will explain the next steps and assist you with the exchange process so that we can find the right solution for you together.
14-day reflection period of the European Union
Notwithstanding the above, you have the right to cancel or return your order within 14 days for any reason and without giving a reason, provided the goods are shipped to the European Union. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the invoice or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 7 business days. Please keep in mind that it may take some time for your bank or credit card company to process and release the refund as well.
If more than 15 working days have passed since your return was approved, please contact us at info@snurky.de
Please note: We currently do not offer free returns. However, it is possible that we will offer free returns in the future for certain promotions.
Please note! The cost of your return shipment depends on the size of your order.